Enquiries/Suggestions

Lodging A Complaint

Customer satisfaction is very important to us. We would love to hear about positive experiences you have had with Sepang International Circuit. However, if we have let you down in any way, we would also like to know about it. Our staff are committed to constructive complaints seriously and resolving them as quickly and fairly as possible.

How we handle your complaint:

• You may lodge a complaint verbally or in writing. We would request that you submit to us your feedback in writing as the accuracy of the information is of vital importance to us in resolving the complaint promptly. You may also enclose relevant documents related to the complaint raised.
• Please indicate who you are directing your complaint to.
• Your complaint will be acknowledged within 24 hours upon receipt.
• Complaints will normally require three (3) to 14 business days to be resolved from the date of receipt by the relevant person.
• If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended. You will be kept informed of the status of your complaint from time to time.